SSR -FAQ

1. Why did my statement stop in Reconciliation?

The system found discrepancies or could not automatically match all statement lines. User review is required.

2. Can I match multiple invoices to a single statement line?

Yes. SSR supports one-to-one, one-to-many, many-to-one and many-to-many matching scenarios.

 Auto-matching currently supports one statement line matched to one document. Many-to-many matching must be reconciled manually.​

3. Can I edit statement data during Reconciliation?

Most statement fields are read-only. If changes are required, use the Reverify option to send the document back to Verification.

4. Why am I unable to submit the reconciliation?

The most common reasons are:

  • Unmatched statement lines remain
  • Totals do not balance between the statement and the matched documents

5. How far back does the system search for matching invoices?

The recommended configuration is up to 3 months from the statement date.

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